At Eve, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you interact with us through our website, booking channels or during your stay.
When you make a booking, visit our website, or stay at our property, we may collect the following information:
•Personal Identification Details: Name, email address, phone number, postal address, nationality, and government-issued ID (as required under Indian law).
•Booking & Stay Information: Dates of stay, number of guests, preferences, and special requests.
•Payment Information: Credit/debit card details, UPI details, or other payment information (processed securely through third-party payment gateways).
•Website & Digital Data: IP address, browser type, device information, and cookies (for improving website performance and user experience).
Your data is collected only for legitimate business and service purposes, including:
• To process and confirm reservations.
• To provide hospitality services tailored to your needs.
• To communicate booking details, offers, and important updates.
• To comply with legal obligations, such as guest registration with local authorities.
• To improve our website, services, and overall guest experience.
We respect your confidentiality and do not sell or rent your personal data. Your information may be shared only in the following cases:
• Service Providers: With trusted third-party vendors (such as payment gateways or booking platforms) to complete your reservation or payment securely.
• Legal Authorities: When required by law, government regulations, or court orders.
• Business Needs: In case of mergers, acquisitions, or restructuring of the property, your data may be transferred responsibly.
We take appropriate technical and organizational measures to secure your personal information:
• Encrypted transactions for payments.
• Restricted access to personal data by authorized staff only.
• Regular monitoring and updating of security practices.
However, while we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
• Personal data related to reservations is retained only for as long as necessary to comply with legal and accounting obligations.
• Guest registration details (ID copies, etc.) are maintained as per local government regulations in Kerala, India.
• After the retention period, data is securely deleted or anonymized.
Our website may use cookies and similar technologies to:
You can disable cookies through your browser settings, but certain website features may not function properly.
Our website may contain links to third-party booking platforms or travel websites. Please note that we are not responsible for the privacy practices of these external sites.
We may update this Privacy Policy from time to time to reflect changes in regulations, technology, or our practices. Updated policies will be posted on our website with the “Last Updated” date.
Last Updated: 02.09.2025
