Refunds are available for cancellations made within the eligible timeframe, provided booking terms are met and supporting documentation is submitted where necessary.
All refund requests must be submitted within the specified period after booking or cancellation. Late requests will not qualify under our refund policy.
Refunds are processed only if cancellations comply with booking rules, policies, and conditions outlined at the time of reservation, ensuring fairness for all guests.
Certain bookings, such as discounted, last-minute, or promotional rates, are strictly non-refundable. Guests are encouraged to review terms carefully before completing reservations.
Refunds are initiated through the original payment method. Guests may need to provide transaction details and valid identification to verify and complete the process successfully.
Approved refunds are typically processed within seven to ten business days, though actual timelines may vary depending on the guest’s financial institution policies.
All refunds are issued via the original payment channel used during booking, ensuring secure, traceable, and reliable transaction processing for our valued guests.
